Effective Date: August 31, 2023
Thank you for choosing Stained Glass Artwork from Shelz Studio LLC for your home decor needs. We value your satisfaction and have established this Refunds and Returns Policy to ensure a transparent and hassle-free process. Please read this policy carefully to understand your rights and obligations when requesting a return or refund.
1. Returns Eligibility:
We accept returns under the following circumstances:
- Damaged or Defective Items: If the Stained Glass Artwork you receive is damaged or defective, we will gladly arrange for a return or replacement at no additional cost.
2. Return Process:
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at [email protected] within 7 days of receiving your order. Provide your order number, details of the issue, and any relevant photos.
- Receive Return Authorization: Our customer support team will respond with instructions and a return authorization (RA) number if your return is approved.
- Packaging Your Return: Safely package the item, including all original packaging and accessories. Clearly label the package with the RA number.
- Shipping Your Return: Ship the package to: Shelz Studio LLC 832 Mallow Rd. Leander, TX 78641. We recommend using a trackable shipping method for your protection.
- Upon receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund.
- If your return is approved, a refund will be processed to your original payment method within 5 business days.
- Please note that shipping costs are non-refundable.
4. Customer Support:
We are here to assist you throughout the process. If you have questions or need help with your return, please contact our customer support team at [email protected]. Your satisfaction is our priority.
5. Important Notes:
- Returns must be initiated within 7 days of delivery.
- Items must be returned in their original condition, including all packaging and accessories.
- Damaged or defective items will be replaced or refunded at no extra cost to you.
- Refunds are issued to the original payment method.
- Shelz Studio LLC reserves the right to reject returns that do not meet the eligibility criteria.
6. Changes to Refunds and Returns Policy:
We may update this policy to reflect changes in our practices or legal requirements. The “Effective Date” at the top of the policy indicates when the policy was last revised.
Thank you for choosing Shelz Studio LLC for your Stained Glass Artwork needs. We are dedicated to providing quality products and exceptional service. If you have any questions about this policy, please do not hesitate to contact us.